Refund policy
1. Returns
Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return requests must be made within 14 days of the delivery date.
Process:
- To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
- Once your return request is approved, you will receive instructions on how to send your item back to us.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
Eligibility:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
Timeframe:
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Non-Refundable Items:
- Gift cards
- Items purchased on sale or with a discount code
- Opened or used products
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email address].
4. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us immediately at [email address] with details and photos of the damage or defect. We will arrange for a replacement or refund as appropriate.
5. Contact Us
- For any questions related to refunds and returns, please contact us at:
- Email: scentsationlofficial@gmail.com
- Phone: +923250712117 (Whatsapp Only)
We appreciate your business and hope you enjoy your Scentsational Pakistan products!
Tips for Implementation:
- Clear Communication: Ensure that your policy is easy to find on your website and that customers are aware of it before they make a purchase.
- Customer Service: Train your customer service team to handle returns and refunds smoothly and efficiently.
- Policy Updates: Review and update your policy periodically to ensure it remains compliant with any changes in laws or business practices.
Feel free to adjust the above policy to better suit your specific requirements and brand voice.