Welcome to Scentsational Pakistan

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Return & Refund Policy

At Scentsational Pakistan, customer satisfaction is our priority. If you experience any issue with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong product.

  • You received a damaged or leaking product.

  • The item was defective upon delivery.

To process your request, the product must be:

  • Unused and in its original condition.

  • Returned with the original packaging, box, and accessories (if applicable).

  • Accompanied by proof of purchase (Order ID or Invoice).

2. Non-Returnable Items

Returns or exchanges are not accepted for:

  • Products that have been used or sprayed excessively.

  • Orders where the customer simply does not like the fragrance or scent preference.

  • Products damaged due to improper handling after delivery.

  • Sale, clearance, or promotional items (unless received damaged or incorrect).

3. Exchange Policy

If you receive a wrong or damaged product, we will arrange an exchange at no additional cost after verifying your claim.

4. Refund Policy

Refunds are only issued if:

  • The ordered item is unavailable after payment.

  • We are unable to provide a replacement for a verified damaged or incorrect product.

Approved refunds will be processed within 5–10 business days through the original payment method or bank transfer.

5. How to Request a Return

To request a return or exchange:

  • Contact our customer support within 7 days of receiving your order.

  • Share your Order ID.

  • Provide clear photos or a short video of the product and packaging.

  • Our support team will review your request and guide you through the process.

6. Shipping Charges

  • If the mistake is from Scentsational Pakistan (wrong or damaged product), we will bear the return and replacement shipping charges.

  • If the return is requested for any reason not covered by this policy, shipping charges will be the customer's responsibility.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to providing the best shopping experience and resolving your concerns as quickly as possible.